18 / 03 / 24

Winners of the Outstanding Achievement for Customer Satisfaction and Gold Award!

Pentland Homes are extremely grateful and honored to have received two new awards; the prestigious 2024 Outstanding Achievement Award for Customer Satisfaction in the housebuilding industry alongside the 2024 Gold Award, by In-house Research. This will be our 6th consecutive win for the Gold Award and our first time winning the Outstanding Achievement Award. We’re proud to be recognised for our unwavering commitment to excellence and dedication to customer satisfaction.

We achieved an impressive Net Promoter Score of 75.9 from 29 valued customers following legal completions in 2023, with 97% of our customers more than happy to refer a friend. This accolade not only showcases our exemplary performance but also highlights the industry’s collective efforts in enhancing consumer confidence and elevating the construction sector’s reputation.

Tom Weston from In-house Research says – “At In-house Research, we recognise the pivotal role that organisations like yours play in shaping the landscape of the construction industry”

Our Managing Director Paul Kitchingman also commented on the success – “On behalf of the entire Pentland Homes team, I extend our gratitude to all our valued customers for their incredible feedback and unwavering support. We are truly honoured to be recognised among the select few house builders to achieve the Outstanding Achievement Award. Customer satisfaction is our top priority, and it’s reflected in our team’s relentless dedication to this. To all our valued customers, thank you for trusting us with your home buying journey.”

Well done to the entire team here at Pentland Homes, your dedication to excellence sets the Gold Standard.